Privacy Policy

Last updated: June 2025

Grateful Paw ("we," "our," or "us") operates gratefulpaw.com. This policy explains what information we collect when you visit or make a purchase, how we use it, and your rights around it.

What we collect

When you make a purchase, we collect:

• Your name and email address
• Payment information — processed entirely by Stripe or PayPal; we never see or store your card number
• Your IP address and browser/device information (for fraud prevention and analytics)

When you browse the site, we may collect page visit data, referring URLs, and the search term that brought you here (if applicable).

How we use it

• To fulfill your order — send you the access link and download files
• To provide customer support
• To detect and prevent fraudulent transactions
• To understand how the site is performing and improve it

We do not sell your personal information to anyone, ever.

Third-party services

We use the following services to operate the business. Each has its own privacy policy:

• Stripe — payment processing (stripe.com/privacy)
• PayPal — payment processing (paypal.com/privacy)
• SendGrid (Twilio) — transactional email delivery
• Google Analytics — site analytics (anonymized)

Cookies

We use session cookies to keep you logged in to your purchased content. We do not use advertising cookies or track you across other websites.

Data retention

We retain purchase records (name, email, transaction ID) for accounting and support purposes. You can request deletion of your data at any time by emailing us.

Your rights

You can request access to, correction of, or deletion of your personal data at any time. To do so, email support@gratefulpaw.com.

Contact

Questions about this policy? Email us at support@gratefulpaw.com.