Enter your email and we'll send you a 6-digit access code.
Your Transaction ID is in your receipt email, labeled Transaction ID. Card or Apple Pay purchases look like pi_3TiNKtAE… — PayPal purchases look like 5UW9557850…
Still stuck? Email support@gratefulpaw.com with your receipt.
Check your spam, promotions, purchases, and junk folders — it sometimes lands there. If it doesn't arrive within a couple of minutes, use the Resend option. Make sure you're using the same email you checked out with.
Codes expire after 15 minutes and can only be used once. If yours has expired, just request a fresh one — they arrive in seconds.
Use the email you entered at checkout — that's the one your access is tied to. Double-check spelling, and try any other email you might have used. If you're still stuck, you can also log in with the Transaction ID from your receipt email.
Payments can take a few minutes to process. Wait a moment and try again. If it still doesn't work after 10 minutes, email support@gratefulpaw.com with your receipt.
Yes. Request a code on whatever device you want to read on — phone, tablet, or laptop — and you're in.
No account, no password. Enter the email you checked out with, we'll send you a 6-digit code, and you're in.
Your purchase is permanent. You may occasionally need to re-verify your email to get back in — just request a new code the same way you did the first time.